In this article

• What is Log Report?
• Detailed explanation of each metric in Log Report

What is Log Report?

To access Log Report

1. Navigate to Reports > Log Report

2. Under Log Report, select desired Monitor and choose the time period from the pull down menu

3. Read more about each metric in Log Report
   

Detailed explanation of each metric in the Log Report

• Website
• Web Application (Real Browser)
• Web Application
• Mail Server RTT
• Web Page Analyzer
• FTP RTT
• FTP Service
• PING, PORT, POP
• Server Monitor (Windows and Linux)
• AWS Monitor
  

Monitor Name - Website

Monitor Name - Web Application (Real Browser)

Monitor Name - Web Application Monitor

Monitor Name - Mail Server RTT

Monitor Name - Web Page Analyzer

Monitor Name - FTP RTT

Monitor Name - FTP Service

Monitor Name - POP, PORT, PING

Server Monitor - Windows and Linux

Amazon AWS monitor

1. What are the differences between Web Application Monitoring and Web Application (Real Browser) monitoring?
2. Which web browser is used by Web Application (Real Browser) monitor to perform monitoring of my recorded web transactions?
3. Can I use the Web Application (Real Browser) monitor for monitoring flash based websites?
4. I have downloaded the recorder tool and was able to start it. But I am not able to log in to my Site24x7 account via the Recorder Tool? It shows the message Validating.. Please Wait and nothing happens after that.
5. How do I exclude traffic from Site24x7 to track actual user visits to my website/web application?
6. What are the supported locations for Web Application (Real Browser) Monitoring?
   

What are the differences between Web Application Monitoring and Web Application (Real Browser) monitoring?

Both the features can be used to do transaction monitoring of a web application. The difference is how the monitoring is performed by each monitor.

Which web browser is used by Web Application (Real Browser) monitor to perform monitoring of my recorded web transactions?

Can I use the Web Application (Real Browser) monitor for monitoring flash based websites?

No, Web Application (Real Browser) monitor cannot be used to monitor the actions triggered from the Flash content in a web page.

I have downloaded the recorder tool and was able to start it. But I am not able to log in to my Site24x7 account via the Recorder Tool? It shows the message Validating.. Please Wait and nothing happens after that.

This might be because the Recorder is not able to connect to the Internet to validate your log in credentials. Check if you have an active Internet connection at the time of getting this error. If you use a proxy to connect to the Internet, you may need to configure the same in the Recorder also. In the Recorder, navigate to Actions > Proxy Settings and configure your proxy details. Refer below screenshot.

How do I exclude traffic from Site24x7 to track actual user visits to my website/web application?

1. Block Domains

• Login and navigate to Monitor Summary page under Home tab
• Select your configured Monitor and navigate to Actions. Refer screenshot.
  
• Select Edit from the drop down list and open the edit configuration screen of your Monitor

• In the Edit mode, navigate to Block Domains and enter the domain names you wish to ignore. Multiple domain names can be added by simply using the 'plus' sign.
• Click Save to proceed.

Example - Exclude Google Analytics Script

<script type="text/javascript">

var _gaq = _gaq || [];
_gaq.push(['_setAccount', 'UA-154938-3']);
_gaq.push(['_setDomainName', 'site24x7.com']);
_gaq.push(['_trackPageview']);
_gaq.push(['_trackPageLoadTime']);
(function() {
var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);
})();

</script>

2. Exclude IP addresses from Site24x7

Exclude IP addresses from your Google Analytics account

• Log in to google.com/analytics and navigate to Admin > All Filters > Custom Filter
• Choose the radio button Exclude and choose IP Address under the Filter Field
• Enter the Site24x7 IP addresses under Filter Pattern in the specified regular expression format

3. Filter by our unique browser version

How do I filter my Google Analytics metrics based on browser version?

• Log in to your Google Analytics account
• Navigate to Overview > System > Browser > Firefox
• Under Firefox, select Primary Dimension as Browser Version

• Search for the minor version 247. You can exclude the data under this browser version, while calculating the total page visits.

What are the supported locations for Web Application (Real Browser) Monitoring?

Site24x7 APM Insight Edition's .NET agent gives you insight into the way your .NET web-transactions work; helping you quickly drill-down to the root cause of issues. Now you can resolve performance degradation of .NET applications, no matter where they originate. Just download the latest .NET Agent and deploy it in your application server.

Working of APM Insight .NET Agent

The .NET Agent, instrumented into the application using .NET profiling API, collects the data (Metric/traces) and sends it to the Agent service through the Inter Process Communication (IPC). The Agent service, in turn, receives the data from the .NET agent and sends it to Site24x7 through a scheduler.

Installation Requirements

• Applications running Microsoft .NET Framework Version 3.0 and above.

• IIS 6.0 and above.

Installing the Agent

• Download the agent msi from Site24x7 APM Insight home page.

• Install the agent setup (apminsight-dotnetagent-x32.msi or apminsight-dotnetagent-x64.msi) under administrator privileges.

• Run the .msi file . This opens a "select installation folder" window.

• Click on Browse and select the folder path to install the .NET Agent. Click Next.

• In the next window, under the Startup Options, check the Start the Agent after installation check-box if you wish to start the agent. Click Next to start installation of the agent..
  

• A .NET Agent Configuration window appears before the installation is completed.
  

• Copy and Paste the license key value from the Site24x7 APM Insight home page, after login.

• Click the Save button to complete installation.
  

Now the .NET agent is ready and all the ASP.NET applications running on the server will be monitored. The collected data should be available in the Site24x7 APM Insight Edition page within a few minutes. All .NET web applications hosted on the IIS will be monitored.

Managing the agent

• After installation,the operations that you can perform on the agent are:

  • Start .NET Agent

  • Stop .NET Agent

  • Edit .NET Agent Configuration

    
    

Starting the .NET Agent

• If you have not checked the Start the Agent after installation check-box in the Startup Options dialog box during installation, manually start the agent service from Windows Service Manager. The service name is ManageEngine .NET Agent. Starting the agent service resets the IIS and sets the environment variables of the profiler.

Editing the .NET Agent Configuration

• Click on Edit Configuration from the ManageEngine .NET Agent folder in the Start Menu to edit the agent configuration. This opens the .NET agent configuration dialog box. After making the required changes, click Save to update the configuration file.

Stopping the .NET Agent

• You can stop the agent service manually from the Windows Service Manager. This will close the IPC connection between the application and the service; removing the profiler variables from system environment variables and disabling the profiler. It also resets the IIS.
  

• You can manually re-start the agent as mentioned above in Starting the .NET Agent.

You can uninstall the agent from the Start menu. Click on Uninstall .NET Agent from the ManageEngine .NET Agent folder in the Start Menu to uninstall the agent.

FAQ:

If you face problems during the installation or the .Net Agent, go to our .NET Agent Faq page for troubleshooting tips. For AppFilters trouble shooting refer here.

1. Monitoring
2. Monitoring Internal Network (Site24x7 On-Premise Poller)
3. Web Application (Real Browser) Monitoring - FAQ
4. Server Monitoring
   
5. Alerts
6. Reports
7. Accounts - Pricing, Upgrade and Billing
8. Single Sign-On Enhancement
   

• Login and navigate to Home > Monitor Summary
• Under Monitor Summary, select the appropriate server monitor and click Edit
• In the Edit Server Monitor screen, the following configurations are possible

Server Monitor Info

• Label: By default, the machine name of the server will be displayed. You may edit the display name of the server monitor.
  
• Host Name: The name of the server host, where the agent is installed
• IP Address: IP address of the sever, where the agent is installed
• Associate with Monitor Group: Choose appropriate Monitor Group from the drop down menu. Learn more about Monitor Groups and creating a Monitor Group

Alert Contacts

Here you can define who should receive alert notifications in case of any threshold violations. 

All the configured alert contacts and contact groups will be displayed here. Select the appropriate contact or contact group, .

Learn more about adding alert contacts

Advanced Configuration

Downtime Configurarion

• Downtime Notification:  This option allows you to determine when you should be alerted about your site downtime status. You can configure the alert such that you will be notified about any site downtime only after the 'nth' failure,according to your set value. Choose your value from the drop down list.
• Persistent Notification: Persistent Notification will send continuous notifications till your website is back to normal functioning. You can choose for persistent notification after every error or after 'nth' error. Select the check box and choose your error notification frequency from the drop down against it.
• Escalate if downtime exceeds:  This option will let you escalate your website performance issues to a higher authority, if the downtime exceeds a set time value. Select the check box and enter the desired time value (in minutes) to configure this alert. You also can choose whom to escalate to, by choosing a contact name from the drop down list against the same.
• Send Root Cause Analysis Report when monitor is down: Click the check box if you want to receive a complete Root Cause Analysis report for a downtime. Learn more about Root Cause Analysis reports.

Notification Template

Using Notification Template you can customize your email alert templates. See Add Templates for more on alert templates.

Alert Configuration

You can specify usage thresholds for different server metrics here. You can also choose the alert type (Up, Down, Trouble) from the drop down menu.

1. How do I sign up for the Reseller Program with Site24x7?
   

2. Adding/Mapping customer accounts.

3. Creating Sub-Reseller accounts.

4. How can I view Reseller commission reports and earnings?

5. How can I buy additional credits and SMS packs?

How do I sign up for the Reseller Program with Site24x7?

Please complete and submit the Site24x7 Partner Application form as a first step to sign up for our Reseller program. Once we receive the completed submission, our Partner team will get in touch with you to take the request forward.

Adding/Mapping customer accounts.

 To create customer accounts under Reseller account,

1. Navigate to the Reseller > Customer Accounts > Create Customer Account page.
   

2. Use the form available under Create Customer Account page to enter customer data like your customer name , email address, language, time zone, account type and password.

3. Click Create to save your customer details in our database. To see the saved customer details, go to the Reseller > Customer Accounts page.
   

Add Customer Accounts page

1. Navigate to the Reseller > Map Customer Account page.
   

2. Enter the email address of the existing Site24x7 user in the form and click Map Account.

3. The user will be mapped to the Reseller Account. This is a manual process.

Map Customer Account page

Actions

Under Customer Accounts, Reseller can do the following actions with respect to his customers. To access these actions, select the necessary options from the Actions drop down box at the right end of the screen.

• Enable Auto Recharge-Auto Recharge means when a customer account runs out of credits, credits will be automatically transferred from the reseller account.

• Add Credits

• Additional User Credits

• Move SMS Credits

• Terminate Account

Customer Accounts page

Creating Sub-Reseller Accounts.

To create a Sub-Reseller Account,

1. Go to the Reseller > Sub Reseller Accounts > Create Sub Reseller Account page.
   

2. Use the Create Sub Reseller Account form to enter details of your sub-reseller.

3. Select Allow sub reseller to login, Auto recharge this account, Send Monthly Commission Report check boxes as necessary, to configure the sub-reseller account.

Create Sub-Reseller Account

Actions

• Change Commission

• Disable Login

• Edit Profile Details

• Enable Auto Recharge

• Add Credits

• Move SMS Credits

Sub-Reseller Accounts page

Use Case

How can I view Reseller commission reports and earnings?

How can I buy additional credits and SMS packs?

To buy additional credits,

1. Go to Reseller > Buy Credits

2. Under Buy Credits page enter the required number of credits in Reseller Credits to Buy. The reseller discount and discounted pay will be shown under respective tabs.

3. Use the given payment form to proceed with the purchase.

Buy Credits

To upgrade SMS pack,

1. Go to Reseller > Buy SMS Pack

2. Choose appropriate pack from drop down SMS Pack. Use the given form to choose the mode of payment and proceed with the purchase.

Buy SMS Packs

Troubleshooting with APM Insight .NET Agent HealthMonitor

The Health monitor is a self diagnostic tool, intended to provide a snapshot of the agent settings, for identifying and troubleshooting frequently encountered configuration issues in the agent. It is available, as a feature, from APM Insight .NET agent version 1.8 and above. It can be found in the start menu under "APM Insight .NET Agent (x64/x86)" folder.

With the HealthMonitor, you can​

• Create Diagnostic zip file - The HealthMonitor captures all agent logs, and other system information, necessary to analyze the issue by the support team. Optionally, event log information could also be appended.[ii] Include this zip file in support cases.
• View Service settings - Agent service mode (i.e., single/multi- instance), APM agent service status (running/stopped) and log level.

• Check Network connectivity - For successful communication, the APM Insight agent must be able to connect to site24x7.com's servers, under ports 80 and 443. Please verify if these ports are not blocked by firewall or anti-virus software.
•  Check Application filters - If application filters are applied, verify if the applications running are monitored. Please verify our AppFilters guide.
• Monitor worker processes - If no worker processes are shown as running, perform some transactions and retry. If it is still not counted, then it could be due to the bitness of the agent. APM Insight agent and the worker processes should have the same bit. (i.e., 32-bit agent for 32-bit applications, and 64-bit agent for 64-bit applications)
• Verify monitor status - The status of the monitor (i.e., Managed/UnManaged/Deleted etc) will be displayed, under the monitor name,.For single instance, only one monitor will be listed. For multi instance, all the monitors created by the agent would be listed.
• Verify profiler status - In order to successfully instrument the IIS applications, the profiler has to be loaded into the worker process. If the profiler loading failed, an IIS Reset must be performed to re-load the profiler. Also, ensure that some other profiling agents are not installed in the same machine (i.e. there can be only one active profiler in a machine).

NOTE:

What is an 'Uptime Button' ?

Uptime Button feature helps you to showcase your website up-time stats to your website visitors. Opt for Uptime Button feature while configuring your Monitors and your website visitors will be able to see the uptime stats of your site. From a business view point, this adds more credibility and reliability about your website, among your customers. You also have the option of turning off the Uptime Button when your website availability is less than a specified value.

To create an Uptime Button,

1. Go to Reports > Portal Integration > Uptime Button
   

2. Create Uptime Button page will be displayed with the following options.

3. Website: Select your website from the drop down list.

4. Button: Select an appropriate uptime button.

5. Hide Uptime value if Uptime is less than: You may choose not to display your Uptime Button if the performance of your website is below a certain value.
   

6. Allow sign-ups through uptime button: You can now allow your website visitors to sign-up for Site24x7 service through the Uptime Button. Site24x7 will provide a link to our sign-up page when your visitors click on the Uptime Button.

7. After configuring the button click Generate Uptime Button Code. Copy and paste the button code onto your webpage to display the Uptime Button feature in your website.

Site24x7 user guide is a comprehensive help guide covering everything you need to know as a Site24x7 customer. We recommend you to go through the following quick links before you start exploring more about Site24x7 services.

Recommended Reading

How to read your summary report.

Average Response Time Chart

Overall Availability Graph
Site24x7 maps this graph by monitoring the availability of the configured website and then plots the actual availability and the overall availability percentage (red line). You can also view actual availability by pointing your mouse pointer over each peak and valley on the plotted graph. 

Overall Availability Chart

Downtime Graph
Downtime graph is mapped by capturing the number of down times and showing it against the selected time period.

Downtime Chart

 Note: If the selected time period is within 24 hours, hour wise data will be plotted against X-axis. If the selected time range is outside 24 hours period, day wise data will be depicted against the X-axis.

Detailed information regarding the Availability(percentage), the Response Time(milliseconds), the Downtime Duration(milliseconds), Down times (number) and the SLA Achieved (if configured initially)corresponding to each individual monitor can be viewed in table format that is displayed after the graphs.

Below given is a sample tabular view for your reference.

Summary Report Table View

Note: SLA Achieved field will be blank, if no SLA Monitor has been configured.

By clicking the individual values under Availability(%), Response Time(ms) and Downtime Duration(ms), you can view respective reports against the chosen monitors. These reports will open in separate windows and is explained in detail below.

Availability Report

Availability Report for a particular monitor can be generated by clicking on the availability percentage value under Availability. You can also generate 7/30 availability reports for the particular monitor by selecting from the drop down list. The report would include Start time, End time, Duration and a comment on why the downtime occurred will also be registered. You also have the ability to remove or mark the downtime as Maintenance.    

See below screenshot for reference.

Availability Report

Response Time Report for a particular monitor can be generated by clicking the individual value under the tab Response Time. Response Time Report will open in separate window. This report will include hour wise/day wise response times (depending on the chosen time range) and average response time by each location. Response time report can be generated for the required time period using the From and To fields.

Note: For a detailed information on how to read Response Time Report and check related screenshots please see the link Response Time Report.

Compare reports

Compare option provided in Summary Report helps you to have a more detailed performance analysis of your configured monitors. This feature compares the response time of two or more of your configured monitors and a graph is mapped by plotting the time period against each monitor's response time values.

Comparison Report can be generated by selecting the required monitors from Summary Report and clicking the Compare button. Comparison Report-Response Time Graph will be displayed in a separate window. 

Comparison Chart

• Site24x7 Account
• Generate your API key
• How our APIs work?
• Standard format of Site24x7 APIs
• Different API action types and their purpose
• Site24x7 API Call - Get Started

Site24x7 Account

Generate your API key

In order to use the API, each third party application or service needs to obtain an API key, an alpha numeric combination, which is unique to your Site24x7 Account. API Key is known as Device Key in your Site24x7. You can generate your API key from within your Site24x7 account by navigating to Accounts > Generate API Key. Generating the API key is a one time process.

How our APIs work?

Standard format of Site24x7 APIs

• Base URL (Universal Resource Identifier, commonly known as URL) - The base URL points to the resource inside Site24x7 over which the action is to be performed. For all Site24x7 API requests, the base URL will be http://site24x7.com/api/.
• FORMAT - The format specified will determine the outcome of your API response. Site24x7 supports XML and JSON encoded responses.
  
• ACTION - The action specified will execute the specified task.
  
• APIKEY - This is the alpha-numeric authentication token unique to your account. The API key has to be passed as a parameter in every API request made.

The standard format will be

1. http://site24x7.com/api/[FORMAT]/[ACTION]?apikey=[APIKEY]

Site24x7 API Call - Get Started

• Site24x7 API Request
• The response for the request
• Handling of errors

Scheduling Reports feature allows you to define parameters such as reporting time, reporting frequency etc. This helps to schedule your monitoring reports according to your timings.

To schedule a report,

1. Under Scheduled Report page provide the following details

2. Display Name: Provide a name/label for your schedule.

3. Report Type: By default Summary Report will be enabled for this option. ie. Summary Report will be send to you according to your configured schedule.

4. Frequency: Define how often you need us mail you the monitoring reports. Choose from options Daily, Weekly or Monthly.

5. Report Time: Choose from the options available.

1. Choose Report Time in hours if you are s​electing daily reports. You will receive alerts at this time on a per day basis.
   

2. Choose a day and time from the drop down options, if you are opting for weekly reports. You will receive your monitoring alerts at this time and day of the week, on a per week basis.

3. Choose monthly frequency and time from the drop down options, if you are opting for monthly reports.

Scheduled Reports

Adding New Website Monitor
Advanced Configuration Features
How to interpret website monitoring results
1. Response time split
2. Throughput Graph
3. Response Time by Location
4. Availability and Response Time by Location
5. View screenshot for downtime instance
6. HTTP response for content mismatch
Monitor Mobile Websites and Apps via Wireless Carriers and WiFi Networks

Adding New Website Monitors

To add a new website monitor,

Go to Home > New Monitor > Website

Add Website Monitor page with the following options will be displayed. 

1. Label: Give a name for the website that you want to monitor. Giving a label will help you in easy identification of a particular monitor during report generation.

2. Website address: Type the URL (the complete address of the web page starting with 'http:/www.') you wish to monitor.
   

3. Associate with Monitor Group:  Select a Monitor Group from the drop down list to associate your website monitor (Available only in Enterprise Edition).

4. Check Frequency: Set your desired poll time interval here. You have the option of setting poll interval from 1 min to a maximum of 1 day.

5. Timeout: This is the time with in which the connection should be established to the target server. If the connection is not established within the given timeout period, the website will be reported as down with the reason "Could not establish connection". The default timeout is set as 30 seconds.

Add Website Monitor Page

Configuring Primary and Secondary Locations:

Site24x7's global website monitoring network allows you to monitor the availability and performance of your websites from 50+ different geographical locations.

Primary Location is the main location from which your registered monitors will be polled according to the set poll interval. If a website is reported down when polled from a Primary Location, then Site24x7 servers will check your monitors from the Secondary Locations. In normal scenarios, where no downtime is reported, polling from Secondary Locations take place every half an hour for Enterprise account holders and every one hour for Professional account holders.

Note: For a complete list of global monitoring locations and location specific IP, please check the link http://www.site24x7.com/multi-location-web-site-monitoring.html

To configure Primary and Secondary locations while adding a website monitor,

1. Add your website details under Website Monitor page and proceed to Location Details.

2. Under Location Details section, select the check boxes next to Primary Location and Secondary Location. Choose your desired locations from the list available

Website Monitors_Primary and Secondary Locations

Advanced configuration features for adding website monitors:

1. HTTP Configuration

2. Downtime Configuration

3. Notification Template

4. Alert Configuration

5. Content Match

6. Actions

HTTP Configuration

Using HTTP Configuration, you can customize your HTTP headers with request method, user agent send on request, authorization and custom headers.

To access these functions navigate to Advanced Configuration > HTTP Configuration.

Under HTTP Configuration, you have the following options.

1. Form Submission Method:Forms can be submitted as POST, GET, HEAD or POST XML formats. Select appropriate radio buttons to configure your form submission method.

2. Website requires Basic / NTLM authentication: This option allows you us to monitor websites that requires Basic or NTLM access authentication. Select the check box against Website requires Basic / NTLM authentication and provide the User Name and Password to configure.

3. Resolve IP address from domain's name server:This option allows you to resolve your own Name Server. 
   

4. Custom Http Headers and User Agent: Use this option to customize user agent send on request and the HTTP Headers. Select the check box and provide the User Agent and appropriate values for Header Name and Header Value.

HTTP Configuration

 

Downtime Configuration

 Under Downtime Configuration you have the option to configure alert frequency, alerting hierarchy and the like. You can see the following options under Downtime Configuration.

1. Report site as down on failure from: This option allows you to receive alert notifications only if your website is down from a  specified number of locations. For example, if you want to receive alerts only after your site is confirmed down from two polling locations, choose ' 2 locations' from the drop down. By selecting 'All selected locations' alerts will be send only if your site is confirmed down from all your chosen Primary and Secondary locations.
2. Downtime Notification:  This option allows you to determine when you should be alerted about your site downtime status. You can configure the alert such that you will be notified about any site downtime only after the 'nth' failure,according to your set value. Choose your value from the drop down list.
3. Persistent Notification: When you opt for Persistent Notification, you will get continuous notifications till your website is back to normal functioning. You can choose for persistent notification after every error or after 'nth' error. Select the check box and choose your error notification frequency from the drop down against it.
4. Escalate if downtime exceeds:  This option will let you escalate your website performance issues to a higher authority, if the downtime exceeds a set time value. Select the check box and enter the desired time value (in minutes) to configure this alert. You also can choose whom to escalate to, by choosing a contact name from the drop down list against the same.
5. Send Root Cause Analysis Report when monitor is down: Click the checkbox if you want to receive a complete Root Cause Analysis report for a downtime. Read our website page to know more about Root Cause Analysis. 

Downtime Configuration

Notification Template

Using Notification Template you can customize your email alert templates. See Add Templates for more on alert templates.

 

Notification Template

 

Alert Configuration

Alert Configuration allows yo​u to configure alerts based o​n website availability, website content, response time threshold values, etc.

Under Alert Configuration, you can configure your Monitor using the following options:

 

1. Website is unavailable: By default, this option will be enabled while adding website monitors.

2. Website content modified: Select the check box to allow website monitor to notify you when the content of your website is changed.

3. Website content changes: Enabling this option will allow you to get notified when the content of your website is changed beyond a specified value (in percentage). Select the check box and enter your change value (for example 30%) to configure this alert.

4. Response time check: Response time is defined as the total time taken by the our servers to connect to the target server and download the entire HTML content. By enabling this option, you will be notified when the response time crosses a specified value.   All your selected locations will be listed under this option. Primary location will be selected by default and you can choose Secondary locations to receive downtime notifications.

 

Alert Configuration

Content Match:

 With Content Match configuration you can get alerts if a particular word/phrase is present or absent in your website content.​ Site24x7 will send a 'Trouble' alert when a content mismatch is found.

Configure your ​alert using the following options:

• Keywords to be present: You will be notified when the monitoring servers do not find the specified keywords in the website content​. ​Select the check box and enter your keywords. Choose appropriate Alert severity​ from the drop down list. 

• Keywords not to be present: ​You will ​receive alerts when your input keywords are found in the website content. ​ Select the check box and input your keywords. Choose appropriate Alert severity from the drop down. 

Note: The phrases or words for Content Match should be entered within double quotes. For configuring more than one word/phrase, each word/phrase should be separated by a <Space> in between. Refer the below screenshot

• Regular expression to match: This enable you to ​configure your alert based on whether a particular regular expression matches with the website content. Input the regular expression and choose appropriate Alert severity from the drop down. 

 

The following is a list of simple regular expressions that can be used.

Expression	Explanation
.	Matches a single character
[ ]	Matches a single character that is contained within the brackets
[^ ]	Matches a single character that is not contained within the brackets
^	Matches the starting position of a line
$	Matches the ending position of a line
n	Assuming n is a digit from 1 to 9, this expression matches the nth marked sub-expression.
*	Matches the preceding element to be 0 or more.

Below are some examples that explain the use of above expressions.

1. Expression Pattern ^[a-z0-9_-]{3,15}$ 

    Explanation:

^	Start of the line
[a-z0-9_-]	Match characters and symbols in the list, a-z, 0-9 , underscore , hyphen
{3,15}	Minimum length of 3 characters and maximum length of 15
$	End of line

2. Expression Pattern ^#([A-Fa-f0-9]{6}|[A-Fa-f0-9]{3})$

^	Start of the line
#	Must contain a "#" symbol
(	Start of group
[A-Fa-f0-9]{6}	Any strings in the list, with length of 6
|	or
[A-Fa-f0-9]{3}	Any strings in the list, with length of 3
)	End of group
$	End of line

Please see a sample content match screenshot below.

Content match

Actions​

Actions will help you take corrective steps by automating your IT tasks.

• Typical use cases
• Configuring an Action
  

Typical use cases with Site24x7 Actions

Some typical use cases of Actions are given below.

1. Restart your web server or an application

Position a stand by server and write a shell script that will have remote call to restart your web server via an URL. Define the URL under Invoke URL action which will in-turn try to execute the defined action when our Site24x7 finds your website as down.

2. Start a new instance based on the response time of your website

You can configure to add load balancing servers just for the peak time of your traffic, without your manual intervention. Here is how.
Suppose you have a web server with 5 servers to serve web pages. The normal response time for your webpages is 2 seconds and it peaks to 6 seconds during rush hours. Write a script to start additional servers during this time period and define the same under Invoke URL action.

3. Third party integration - You can use Actions to facilitate integration with third parties such as Zapier.

How do I configure an Action?

The below steps will take you through the process of configuring an Action in Site24x7.

• Action Type: Choose from the drop down list.
  
• Action Name: Provide a name that lets you identify the action specified. For example Server Restart.
• URL: Specify the URL which triggers the action.
• Timeout: The time period defined here will determine how long Site24x7 servers should wait before we consider your website as non responsive. Please enter a time value that is not the usual response time of your website.
• Form Submission Method: You can send the parameters as GET or POST. POST submission also supports request sending in JSON format. (Please refer the below screenshot)
• Send Incident / Custom Parameters: Incident Parameters will allow you to write specific code in the URL itself and pass the variables (mentioned under Incident Parameters in the below screenshot below). Or you can define your own parameters under Custom Parameters. Refer the screenshot.

Website requires Basic / NTLM authentication: If you have enabled access controls to your web resources, basic or NTLM, you can specify it here. Clicking on the check box provides you options to enter your credentials. In this way you can make sure authenticate websites are also monitored.

Once the Action is added, it can be viewed under the general configuration page of your particular Monitor. The option Send Trouble/Down alert only after executing the actions
allows you to configure the monitoring servers to execute the action (invoke URL) first and then only report an alert.

 How to interpret website monitoring results?

Navigate to Home and click the desired website monitor to view the corresponding monitoring details. This page has different graphs, charts and tables that help you to do a comprehensive analysis of your website performance.

The main result page is divided into two sections; Response Time which shows response time metrics of your website in a graphical format and Availability & Response Time by Location, which gives a tabular view of location wise availability and other related metrics. Each of these sections are discussed in detail below.

Response Time

Response time of a URL monitor is calculated as the sum of DNS lookup time, connection time and the time taken to download the entire HTML content of the web page. The response time of your website monitor across all the monitoring locations for the chosen time period is calculated and shown using a normal line graph. Maximum, minimum and average response time can be gauged from this graph. Average values depend on the time period chosen for the monitoring.

Response Time Chart

Response time metrics is showed in detail using graphical and tabular views. They are explained in detail below.

1. Graphical View

Response Time Graph

Response Time split

The details can be read using the legend given below graph. Each of the legend terms as well as their usability is explained below.

• DNS Time: The DNS Time is the time taken to resolve the domain name for the request. A spike in DNS Time indicates that is taking more time to resolve the domain.
  

• Connection Time: The connection time is considered as the time taken by the client to establish TCP connection with the IP address of the domain. More time to establish a connection may be due to factors such as server overloading which can be identified and addressed before it affects end-users. 
  

• First Byte Time: The First Byte time is the time from when the connection to the server established until the first  response starts coming in for the base page. This is actually the server response time plus network latency time. A spike in First Byte Time in your graph can indicate a delay in the processing of request in the server.
  

• Last Byte Time: Last Byte Time is the time taken for the last byte of the base page to be received from the server. An increase in the Last Byte Time in your Response Time Graph indicates an extra amount of content transfer that may be happening during the request or due to low bandwidth available for content transfer. 

 

Throughput Graph
Throughput is calculated by dividing the total content length (in KB) by response time (in sec). This data is useful to analyze your connection speed as well as the bandwidth usage of the server.
A sample Throughput Graph is shown below.

Throughput chart

Response Time by Location
Response Time by Location graph shows the average response time for each day or hour from each monitoring location. This can be used to check the average response time of your monitors from different monitoring locations.  Location legend is given below the graph.

See a sample graph below.

Response Time by Location chart

2. Table view

Average Response Time and Average Response Time by Location is shown in detail in the table format.
A sample screen shot is given below.

Table View

Availability & Response Time by Location.

The availability and response time for your configured URL for each monitoring location is shown in a table format. The total availability %, and response time and down duration from each monitoring location can be viewed from this.

Please see the below screenshot for more details.

Availability and Response Time Location

 

Downtime Instance Screenshot

A screenshot is taken whenever a downtime is detected and confirmed. Using this option you can see what exactly your website returned for the end-user, when Site24x7 reported your website as down. This option helps you to isolate and resolve issues faster.

To get a screenshot of a downtime, 

• Navigate to Home
• Click a URL monitor that is displayed as down (shown using a red downward arrow)
• In the monitor details click the small black camera icon that is placed at the right hand side of the History Data section. Please check the below screenshot.

 

Position of camera button

 

• The screenshot for that particular downtime instance will open in a separate window. See a sample screenshot below.
  

 

URL Screenshot

Website Response for Content Mismatch

When ever a content mismatch occurs Site24x7 will be showing that monitor in 'Trouble' status. You have the option to view the HTML response of the webpage during that instance.

To view the HTML response

• Navigate to Home

• Click a URL monitor that is shown in 'Trouble' status (shown using an Orange upward arrow)

• Under the History Data section, click the small button labelled 'HTML', that is placed under 'Trouble' reason string. Please check the below screenshot for details.

 

HTML response button position

 

• The HTML response at the time of content mismatch will be shown. Please check the sample screenshot below.

 

HTML response for content mismatch

Notes: For a more detailed reference on HTTP error codes, refer here.

Related Monitors

• Add new Web Page Analyzer monitor
• Add new Web Application (Real Browser) monitor
  

Site24x7 provides you a set of FREE webmaster tools, in-addition to the normal monitoring services. These free tools acts as a catalyst to the main monitoring services offered by us and will help to increase productivity.

Click the following links, to check your free System Administrator Tools.

1. Analyze Full Webpage and its Objects.
2. DNS Analysis of your Domain.
3. Check Website Availability.
4. Ping your Website or Webserver
5. Check Port Availability
6. Traceroute Generator.
7. Find IP Address.
8. Find Location of your Domain
9. Monitor SSL Certificate

Validation Tools

1. Server Header

2. Link Checker

3. Code Cleaner

4. HTML Validator
   

Content Tools

1. Link Explorer

2. Lynx View

3. Text Ratio

4. Web Speed Report

Website Availability Monitoring

Website Performance Monitoring

Server Monitoring

Application Performance Monitoring

Cloud Monitoring

VMware Monitoring

MS Exchange Server Monitoring

Global Monitoring Locations

Monitor Internal Network

Web Application Monitoring

DNS Monitoring

Mail Server Monitoring

Webpage Analysis

Website Monitoring Reports

SLA Management

Site24x7 API

Optimized for iPhone Client

Website Availability Monitoring

This feature allows you to continuously check the availability of your websites at regular time intervals. Site24x7 servers send out HTTP/HTTPs requests to your website at regular intervals of time to check if your website is accessible. A website will be reported as unavailable if:

• Website is not accessible.

• Response time of the website crosses 30 seconds.

• HTTP Response code of the response is 4XX or 5XX.

• If the username / password is invalid in the case of authenticated websites.

Website Performance Monitoring

Site24x7 continually monitors your web site's performance on a 24x7 basis and alerts you whenever there is any degradation of performance. Site24x7's web site performance monitoring feature checks for various attributes such as response time. You can set up a threshold for the web page such that if the page load time exceeds 5 seconds, you should be notified through e-mail/SMS/Twitter/RSS. This helps you in taking quick action before it affects end users.We also provide daily/weekly performance reports through email to know your site's performance on a daily/weekly basis.

Server Monitoring

Server monitoring service from Site24x7 is a Windows agent based monitoring solution that helps monitor the availability and performance of backend systems such as servers and desktops across branch offices and datacenters. It monitors critical metrics such as CPU usage, memory and disk utilization for Windows machines and alerts you if there is any downtime.

Read more about server monitoring under https://www.site24x7.com/server-monitoring.html

Application Performance Monitoring

Site24x7 APM Insight provides you with unmatched visibility into the way your web applications behave. It is the developer’s handy tool to better visualize web transactions end to end, with performance metrics of all components starting from URLs to SQL queries. Identify and resolve performance degradation no matter where they originate.

Cloud Monitoring

Site24x7 Cloud Monitoring gives an in-depth analysis into the health and performance of your cloud computing resources such as Amazon EC2 and RDS instances. Monitor business-critical cloud hosted applications and ensure optimal performance along with effective analysis into the utilization of your cloud resources.

VMware Monitoring

Site24x7 VMware monitoring gives insight into end user experience, get out-of-the-box reports and graphical views, set alarms and thresholds along with comprehensive fault management capabilities to maximize ESX server uptime and ensure that your VMware environment runs at peak performance every time, thus simplfying VM management.

MS Exchange Server Monitoring

Site24x7 Microsoft Exchange Monitor represents all the various exchange roles that are configured on various machines in a simplified graphical view to easily understand which role is installed in which specific instance. This gives the user a quick understanding of his exchange farm and simplifies usability. 

Monitor Internal Network

Site24x7 On-Premise Poller can help you monitor intranet portals, ERP systems, payroll applications, ping network devices, application servers, database servers and ensure other custom applications are up and have good performance. In short, it can help you monitor resources behind the firewall.

Global Monitoring Locations

 We have established a global monitoring network by partnering with leading hosting providers. Our network currently includes servers in 32+ different geographical locations. You can monitor your website uptime and response time from multiple geographical locations and ensure that your websites and applications and accessible from all over the world.

Check the link http://site24x7.com/multi-location-web-site-monitoring.html for more information about monitoring locations.​

Web Application Monitoring​

Web Application monitoring feature from Site24x7 allows you to remotely monitor the availability and performance of your business-critical web applications that involves multiple web transactions. If any errors are detected, Site24x7 instantly sends notifications and you can take corrective actions accordingly before your customers are affected, thus eliminating any risk of loss of revenue and credibility to your business.

To use Web Application monitoring service from Site24x7, all you need to do is to download the recorder tool we provide and record the sequence of user transactions. Site24x7 will then keep simulating these actions continuously, scanning for any sign of trouble.

DNS Monitoring​

 Domain Name Servers (DNS) are an indispensable part of today’s internet use. Using DNS monitoring feature

• Ensure your DNS server is up and performing well.

• Ensure DNS lookups are working and your DNS server is resolving domain names correctly.

• Get instant notifications when there are problems with your server.

• Improve customer experience by improving performance of your web sites.

Mail Server Monitoring​

Site24x7 Referral Program is ideal for

• Cloud providers or traditional web hosting companies
• Platform Service Providers (PaaS)
• Independent bloggers and Affiliates

As a first step, you need to submit the Site24x7 Partner Application form and our Partner Team will get in touch with you to take the request forward.

How does the Referral Program works?

• Site24x7 will create a unique ID for your reseller account and provide you with a reference link.

• You can use this reference link to target sign ups. You will be paid a commission for every paid sign up through the unique reference link.
  

• In addition, you will be provided with Site24x7 banners, which can be used for marketing and advertising.

1. How do I sign up for the Reseller Program with Site24x7?
   

2. Adding/Mapping customer accounts.

3. Creating Sub-Reseller accounts.

4. How can I view Reseller commission reports and earnings?

5. How can I buy additional credits and SMS packs?

How do I sign up for the Reseller Program with Site24x7?

Please complete and submit the Site24x7 Partner Application form as a first step to sign up for our Reseller program. Once we receive the completed submission, our Partner team will get in touch with you to take the request forward.

Adding/Mapping customer accounts.

 To create customer accounts under Reseller account,

1. Navigate to the Reseller > Customer Accounts > Create Customer Account page.
   

2. Use the form available under Create Customer Account page to enter customer data like your customer name , email address, language, time zone, account type and password.

3. Click Create to save your customer details in our database. To see the saved customer details, go to the Reseller > Customer Accounts page.
   

Add Customer Accounts page

1. Navigate to the Reseller > Map Customer Account page.
   

2. Enter the email address of the existing Site24x7 user in the form and click Map Account.

3. The user will be mapped to the Reseller Account. This is a manual process.

Map Customer Account page

Actions

Under Customer Accounts, Reseller can do the following actions with respect to his customers. To access these actions, select the necessary options from the Actions drop down box at the right end of the screen.

• Enable Auto Recharge-Auto Recharge means when a customer account runs out of credits, credits will be automatically transferred from the reseller account.

• Add Credits

• Additional User Credits

• Move SMS Credits

• Terminate Account

Customer Accounts page

Creating Sub-Reseller Accounts.

To create a Sub-Reseller Account,

1. Go to the Reseller > Sub Reseller Accounts > Create Sub Reseller Account page.
   

2. Use the Create Sub Reseller Account form to enter details of your sub-reseller.

3. Select Allow sub reseller to login, Auto recharge this account, Send Monthly Commission Report check boxes as necessary, to configure the sub-reseller account.

Create Sub-Reseller Account

Actions

• Change Commission

• Disable Login

• Edit Profile Details

• Enable Auto Recharge

• Add Credits

• Move SMS Credits

Sub-Reseller Accounts page

Use Case

How can I view Reseller commission reports and earnings?

How can I buy additional credits and SMS packs?

To buy additional credits,

1. Go to Reseller > Buy Credits

2. Under Buy Credits page enter the required number of credits in Reseller Credits to Buy. The reseller discount and discounted pay will be shown under respective tabs.

3. Use the given payment form to proceed with the purchase.

Buy Credits

To upgrade SMS pack,

1. Go to Reseller > Buy SMS Pack

2. Choose appropriate pack from drop down SMS Pack. Use the given form to choose the mode of payment and proceed with the purchase.

Buy SMS Packs

How do I add new Website monitors?

How do I use Mobile Network Poller to monitor my mobile websites and apps?

How do I add new Web Application Monitors?

How do I add new Web Application (Real Browser) Monitor?

How do I add new DNS Server monitor?

How do I add new Mail Server monitor?

How do I add new POP Service monitor?

How do I add new Port monitor?

How do I add new Web Page Analyzer monitor?

How do I add new SMTP Service Monitor?

How do I add new Ping Monitor?

What is a SSL Certificate Monitor and how do I add a new SSL Monitor?

How do I add new FTP RTT Monitor?

How do I add new FTP Service Monitor?

Creating and Associating Monitor Groups

Overview

Site24x7 Mobile APM for Android lets you track the performance of your native mobile applications on actual end-user devices. For example, a news reader application may perform the following operations internally:

• Launch an activity to show a list of articles
• Load the list of articles using a REST API call
• Cache the list of articles in an SQLite database
• Download a thumbnail for each article
• Cache the thumbnails to the filesystem
• Build a complex UI such as a custom list view layout

All of the above are potentially long-running operations that impact user experience so it's important to benchmark and optimize them across various devices. Site24x7 Mobile APM gathers and aggregates metrics from all your users across the globe by embedding an APM agent in your applications in the form of a library.

The APM agent measures the execution time of your code using transactions and components. In the previous example, the entire sequence of operations from launching the activity to rendering the final UI can be considered a transaction. The individual operations can be grouped into different component types such as HTTP, SQLite, filesystem, UI etc. Simple operations can be measured using just transactions, while complex operations can be measured using transactions with components.

Add Mobile APM

1. Login to Site24x7 and go to Android OS section under RUM tab
2. Click on Add Application button.
3. Enter the application name and Apdex threshold.
4. On successful addition, you will be provided with an application key and a link to download the library files (MobileAPM.zip). The same application key must be used for all versions of your application.

Usage

1. <uses-permission android:name="android.permission.ACCESS_NETWORK_STATE"/>
2. <uses-permission android:name="android.permission.INTERNET"/>

Initializing the Agent

1. import com.site24x7.android.apm.Apm;
   public class MyApplication extends Application {
   @Override
   public void onCreate() {
   super.onCreate();
   Apm.startMonitoring(getApplicationContext(), "0123456789abcdef0123456789abcdef");
   }
   }
2. Note : "0123456789abcdef0123456789abcdef" is a sample application key. Use your application key in this place.
   

Using Transaction

1. private void listArticles() {
   Transaction transaction = Apm.startTransaction("List Articles");
   // Perform long-running operation
   Apm.stopTransaction(transaction);
   }
   

 Using Components

1. private void listArticles() {
   Transaction transaction = Apm.startTransaction("List Articles");
   Component httpComponent = transaction.startComponent(Component.TYPE_HTTP);
   Component articlesComponent = transaction.startComponent("Download Articles");
   // Download articles
   transaction.stopComponent(articlesComponent);
   for (Article article in articles) {
   Component thumbnailComponent = transaction.startComponent("Download Thumbnail");
   // Download thumbnail
   transaction.stopComponent(thumbnailComponent);
   }
   transaction.stopComponent(httpComponent);
   Apm.stopTransaction(transaction);
   }
   

Flushing data