Multi user administration will allow the administrator of a Site24x7 account to delegate tasks to multiple departments/persons, by creating sub-user accounts. This facilitates sharing of monitoring data with different departments of your organization and also allow you to escalate critical down time information to higher management.

The administrator can define access permissions for each sub-user, so that each they will have access only to the specific modules which are authorized by the administrator. 

Module Permissions

The following are the different module permissions available under Mange Users feature.

• Monitors

• Accounts

• SLA

• Schedule Maintenance

• Contacts

• Make Public
  

• Spokesperson

Module Permissions

• Permission Deny refers to users who will not have access to a particular module.

• Permission Read refers to users who have read-only access to a particular module.

• Permission Read/Write refers to users having full access to a particular module and its settings.

Based on the permission levels assigned by the administrator, the user will have access to various modules accordingly. Once the user is assigned a particular module with relevant permission, Site24x7 will send an automated email along with user’s login ID and auto-generated password credentials.

Monitors:

Users with relevant permission can create/edit/delete/suspend monitors, view monitor details, mark downtime as maintenance, delete maintenance.

Accounts:

Users with relevant permission can buy monitoring credits, SMS packs, user packs, download invoices, etc,.

SLA:

Users with relevant permission create, edit or delete SLA reports. They can change the configuration and settings of SLA goals for various reports.

Schedule Maintenance:

Users with relevant permission will have access to Schedule Maintenance records. The users can create, edit and schedule maintenance for the websites that are being monitored.

Contacts:

Users with relevant permission will have access to Alert Contacts information. They will be able to add new contacts, edit contacts, create, edit and delete contact groups.

Spokesperson:

Spokesperson refers to users with permission to comment in the Operations Dashboard and Status View public pages. Relevant permission will have access to the Operations Dashboard of various websites being monitored by Site24x7.

Make Public:

Users with relevant permission can showcase the performance of their website(s) to their customers publicly or via intranet portal.

Notes:

• Multi-user administration is a paid feature and in Enterprise edition you will have 5 sub-users for free.  
• For instructions on how to add multi-user logins read User Account Basics
  

As a Re-branded Partner, you can resell Site24x7 services under your own customized brand name. This allows you to scale your business on the trusted Site24x7 service platform. Go through the following links for more information about Re-branded Partner Program.

1. How can I join the Re-branded Partner Program?

2. How do I customize my Re-branded Partner account?

3. How can I customize pricing inside the Re-branded Reseller client?

4. How can I buy additional credits and upgrade SMS packs?

5. What are the changes that need to be implemented at the website level for activating Re-branded Partner program?

6. How can I configure customer accounts, inside the Re-branded Partner client?

7. How can I upgrade an evaluation customer to a paid customer under my Reseller Account?

PS: Visit our website link http://www.site24x7.com/website-monitoring-reseller.html for detailed information on Site24x7 reseller programs.

How can I join the Re-branded Partner program?

You should sign-up at site24x7.com and raise your request to support@site24x7.com for becoming re-branded reseller.

How do I customize my Re-branded Partner account?

Follow the steps given below to configure custom settings of your Re-branded reseller account. Click Update after you have customized the settings.

Go to Reseller > General Settings. Use the General Settings form to configure your custom settings. The General Settings form has the following options.

1. Company Name: Enter your company name.
   
2. Company Name(short): Short form of your company name. This will be shown as tool tip in your UI.
   
3. Website URL: Input your website URL here. Your customers will access this URL for creating and maintaining their account.
   
4. Sub-Domain: Enter a sub-domain address here. Create a CNAME record and point it to customer-enduserexp.com.
   
5. Favicon: Enter the URL to access your favicon image (optional). If favicon is not specified Site24x7 favicon will be displayed.
   
6. CSS for login form: This is an optional entry. If you wish to apply your customized CSS for the login form, provide the URL here.
7. Alert/Report email address: Enter the email address using which you want to send reports/alerts to the customer. (for example noreply@xcompany.com)
8. Support email address: Give your company's support email address here. All alert mails will contain your support email address.
   
9. URL-Logo: Give the path for your company's logo here. (example: http://xcompany.com/images/logo.gif)
10. Logo Title: Give a title to your site logo.
11. Default Selected Primary Location: This option is available only in Professional and Enterprise editions. Select a default primary location from the drop down. This will be chosen as the default primary location unless your customer changes it while registering his account.
    
12. User Agent: User Agent will get printed in the server logs and will be useful to identify the source of a particular server request. You can use a simple text like "mycompanyname" here.
13. Message to be displayed after sending quote: This message will be displayed after every quote send from your re-branded site. (example: We will get back to you within 2 business days)
    
14. Copyright(Footer): The message you enter here will be displayed in the footer of your web page. You can use this to customize your copyright statement. (Example: © 2010 XCompany, All rights reserved)
15. Logout URL: Enter a logout URL here.
16. Profile Details: Fill in your company specific details such as Company Name, Address, City, Country etc.. to complete your profile and click Update.

Reseller Settings Form

How can I customize pricing inside the Re-branded Reseller client?

To customize your pricing, navigate to Reseller > Customize Pricing

Under Customize Pricing page, use the following options to update your pricing settings.

1. Currency: Enter your country's currency here. Click Update to save the changes.
2. Professional Pricing/Enterprise Pricing: These tabs have sub-tabs named Monitor Type, Poll Interval, Our Price and Your Price. Check the monitor type polling interval and the Site24x7 price under the respective tabs. Enter the reseller custom price in the Your Price box.
   
3. Location/SMS Charges: This option lets you configure your prices with respect to your Secondary Location Charges, SMS Pack Charges and User Pack Charges. The Package Type and Our (Site24x7) Price are given under the respective tabs. You can enter your price in the Your Price field.
   
4. Discounts: Configure your volume discounts under this page. The Discount Type and Our Discount (Site24x7 discount) is given under the respective headers. Enter your custom price under Reseller Account. Click Update to save your settings.

Customize Pricing Page

How can I buy additional credits and upgrade SMS packs?

 1. To buy extra credits, navigate to the Reseller > Buy Credits page.

• Enter your required credits under Reseller Credits to Buy. Your applicable discount percentage will be shown under Reseller Discount(%) and the final discounted amount will be displayed against Discounted Pay.
• Use the form to input your payment option, billing name and address and card information. Follow the instructions on screen to proceed to make the payment.

Buy Credits Option

 2. To buy SMS Pack, navigate to the Reseller > Buy SMS Pack page.

 

• Choose the required pack from the drop down list SMS Pack and follow the instructions on screen to make the payment.

Upgrade SMS Pack option

What are the changes that need to be implemented at the website level for activating Re-branded Partner program?

You can also download our Re-branded partner setup document.

How can I configure customer accounts, inside the Re-branded Partner client?

To configure your customer accounts navigate to the Reseller > Customer Accounts page

Choose an account type from the drop down and the customer sign ups that happened through your external web page for that particular account type will be displayed.

A particular customer account will be displayed with their email ID, edition, number of monitors, total credits remaining, SMS credits and monthly usage.

In the Customer Accounts page, choose the appropriate option under Actions to configure your customer accounts. A reseller can perform the following under Actions;

• Upgrade to Professional account
• Upgrade to Enterprise account
• Terminate Account
  
• Add Credits
• Move SMS Credits
• Add Additional User Credits

Customer Accounts page.

How can I upgrade an evaluation user to a paid customer under my Reseller Account?

Follow the steps given below to upgrade your evaluation user to paid account.

1. Navigate to the Reseller > Customer Accounts page.
   

2. Select Evaluation Accounts from the drop down list. The list of customers who had signed up for evaluation account will be displayed.

3. Choose a desired account and select an appropriate upgrade option under the Actions drop down list. You can upgrade the evaluation account to paid Enterprise account or paid Professional account under Actions.

4. The Upgrade Client will be displayed.

5. Enter the required credit details and click Upgrade and Transfer Credits to upgrade the account.

Upgrading option under Customer Accounts Page

Upgrade Client

Adding New Website Monitor
Advanced Configuration Features
How to interpret website monitoring results
1. Response time split
2. Throughput Graph
3. Response Time by Location
4. Availability and Response Time by Location
5. View screenshot for downtime instance
6. HTTP response for content mismatch

Adding New Website Monitors

To add a new website monitor,

Go to Home > New Monitor > Website

Add Website Monitor page with the following options will be displayed. 

1. Label: Give a name for the website that you want to monitor. Giving a label will help you in easy identification of a particular monitor during report generation.

2. Website address: Type the URL (the complete address of the web page starting with 'http:/www.') you wish to monitor.
   

3. Associate with Monitor Group:  Select a Monitor Group from the drop down list to associate your website monitor (Available only in Enterprise Edition).

4. Check Frequency: Set your desired poll time interval here. You have the option of setting poll interval from 1 min to a maximum of 1 day.

5. Timeout: This is the time with in which the connection should be established to the target server. If the connection is not established within the given timeout period, the website will be reported as down with the reason "Could not establish connection". The default timeout is set as 30 seconds.

Add Website Monitor Page

Configuring Primary and Secondary Locations:

Site24x7's global website monitoring network allows you to monitor the availability and performance of your websites from 50+ different geographical locations.

Primary Location is the main location from which your registered monitors will be polled according to the set poll interval. If a website is reported down when polled from a Primary Location, then Site24x7 servers will check your monitors from the Secondary Locations. In normal scenarios, where no downtime is reported, polling from Secondary Locations take place every half an hour for Enterprise account holders and every one hour for Professional account holders.

Note: For a complete list of global monitoring locations and location specific IP, please check the link http://www.site24x7.com/multi-location-web-site-monitoring.html

To configure Primary and Secondary locations while adding a website monitor,

1. Add your website details under Website Monitor page and proceed to Location Details.

2. Under Location Details section, select the check boxes next to Primary Location and Secondary Location. Choose your desired locations from the list available

Website Monitors_Primary and Secondary Locations

Advanced configuration features for adding website monitors:

1. HTTP Configuration

2. Downtime Configuration

3. Notification Template

4. Alert Configuration

5. Content Match

6. Actions

HTTP Configuration

Using HTTP Configuration, you can customize your HTTP headers with request method, user agent send on request, authorization and custom headers.

To access these functions navigate to Advanced Configuration > HTTP Configuration.

Under HTTP Configuration, you have the following options.

1. Form Submission Method:Forms can be submitted as POST, GET, HEAD or POST XML formats. Select appropriate radio buttons to configure your form submission method.

2. Website requires Basic / NTLM authentication: This option allows you us to monitor websites that requires Basic or NTLM access authentication. Select the check box against Website requires Basic / NTLM authentication and provide the User Name and Password to configure.

3. Resolve IP address from domain's name server:This option allows you to resolve your own Name Server. 
   

4. Custom Http Headers and User Agent: Use this option to customize user agent send on request and the HTTP Headers. Select the check box and provide the User Agent and appropriate values for Header Name and Header Value.

HTTP Configuration

 

Downtime Configuration

 Under Downtime Configuration you have the option to configure alert frequency, alerting hierarchy and the like. You can see the following options under Downtime Configuration.

1. Report site as down on failure from: This option allows you to receive alert notifications only if your website is down from a  specified number of locations. For example, if you want to receive alerts only after your site is confirmed down from two polling locations, choose ' 2 locations' from the drop down. By selecting 'All selected locations' alerts will be send only if your site is confirmed down from all your chosen Primary and Secondary locations.
2. Downtime Notification:  This option allows you to determine when you should be alerted about your site downtime status. You can configure the alert such that you will be notified about any site downtime only after the 'nth' failure,according to your set value. Choose your value from the drop down list.
3. Persistent Notification: When you opt for Persistent Notification, you will get continuous notifications till your website is back to normal functioning. You can choose for persistent notification after every error or after 'nth' error. Select the check box and choose your error notification frequency from the drop down against it.
4. Escalate if downtime exceeds:  This option will let you escalate your website performance issues to a higher authority, if the downtime exceeds a set time value. Select the check box and enter the desired time value (in minutes) to configure this alert. You also can choose whom to escalate to, by choosing a contact name from the drop down list against the same.
5. Send Root Cause Analysis Report when monitor is down(this option is available for Professional and Entreprise editions only): Click the checkbox if you want to receive a complete Root Cause Analysis report for a downtime. Read our website page to know more about Root Cause Analysis. 

Downtime Configuration

Notification Template

Using Notification Template you can customize your email alert templates. See Add Templates for more on alert templates.

 

Notification Template

 

Alert Configuration

Alert Configuration allows yo​u to configure alerts based o​n website availability, website content, response time threshold values, etc.

Under Alert Configuration, you can configure your Monitor using the following options:

 

1. Website is unavailable: By default, this option will be enabled while adding website monitors.

2. Website content modified: Select the check box to allow website monitor to notify you when the content of your website is changed.

3. Website content changes: Enabling this option will allow you to get notified when the content of your website is changed beyond a specified value (in percentage). Select the check box and enter your change value (for example 30%) to configure this alert.

4. Response time check: Response time is defined as the total time taken by the our servers to connect to the target server and download the entire HTML content. By enabling this option, you will be notified when the response time crosses a specified value.   All your selected locations will be listed under this option. Primary location will be selected by default and you can choose Secondary locations to receive downtime notifications.

 

Alert Configuration

Content Match:

 With Content Match configuration you can get alerts if a particular word/phrase is present or absent in your website content.​ Site24x7 will send a 'Trouble' alert when a content mismatch is found.

Configure your ​alert using the following options:

1. Keywords to be present: You will be notified when the monitoring servers do not find the specified keywords in the website content​. ​Select the check box and enter your keywords. Choose appropriate Alert severity​ from the drop down list. 

2. Keywords not to be present: ​You will ​receive alerts when your input keywords are found in the website content. ​ Select the check box and input your keywords. Choose appropriate Alert severity from the drop down. 

3. Regular expression to match: This enable you to ​configure your alert based on whether a particular regular expression matches with the website content. Input the regular expression and choose appropriate Alert severity from the drop down. 
   

The following is a list of simple regular expressions that can be used.

Expression	Explanation
.	Matches a single character
[ ]	Matches a single character that is contained within the brackets
[^ ]	Matches a single character that is not contained within the brackets
^	Matches the starting position of a line
$	Matches the ending position of a line
n	Assuming n is a digit from 1 to 9, this expression matches the nth marked sub-expression.
*	Matches the preceding element to be 0 or more.

Below are some examples that explain the use of above expressions.

1. Expression Pattern ^[a-z0-9_-]{3,15}$ 

    Explanation:

^	Start of the line
[a-z0-9_-]	Match characters and symbols in the list, a-z, 0-9 , underscore , hyphen
{3,15}	Minimum length of 3 characters and maximum length of 15
$	End of line

2. Expression Pattern ^#([A-Fa-f0-9]{6}|[A-Fa-f0-9]{3})$

^	Start of the line
#	Must contain a "#" symbol
(	Start of group
[A-Fa-f0-9]{6}	Any strings in the list, with length of 6
|	or
[A-Fa-f0-9]{3}	Any strings in the list, with length of 3
)	End of group
$	End of line

Please see a sample content match screenshot below.

Content match

Actions​

Actions will help you take corrective steps by automating your IT tasks.

• Typical use cases
• Configuring an Action
  

Typical use cases with Site24x7 Actions

Some typical use cases of Actions are given below.

1. Restart your web server or an application

Position a stand by server and write a shell script that will have remote call to restart your web server via an URL. Define the URL under Invoke URL action which will in-turn try to execute the defined action when our Site24x7 finds your website as down.

2. Start a new instance based on the response time of your website

You can configure to add load balancing servers just for the peak time of your traffic, without your manual intervention. Here is how.
Suppose you have a web server with 5 servers to serve web pages. The normal response time for your webpages is 2 seconds and it peaks to 6 seconds during rush hours. Write a script to start additional servers during this time period and define the same under Invoke URL action.

3. Third party integration - You can use Actions to facilitate integration with third parties such as Zapier.

How do I configure an Action?

The below steps will take you through the process of configuring an Action in Site24x7.
Action Type: Choose from the drop down list.  Invoke URL option.
Action Name: Provide a name that lets you identify the action specified. For example Server Restart.
URL: Specify the URL which triggers the action.
Timeout: The time period defined here will determine how long Site24x7 servers should wait before we consider your website as non responsive. Please enter a time value that is not the usual response time of your website.
Form Submission Method: You can send the parameters as GET or POST. POST submission also supports request sending in JSON format. (Please refer the below screenshot)
Send Incident / Custom Parameters: Incident Parameters will allow you to write specific code in the URL itself and pass the variables (mentioned under Incident Parameters in the below screenshot below). Or you can define your own parameters under Custom Parameters. Refer the screenshot.

Website requires Basic / NTLM authentication: If you have enabled access controls to your web resources, basic or NTLM, you can specify it here. Clicking on the check box provides you options to enter your credentials. In this way you can make sure authenticate websites are also monitored.

Once the Action is added, it can be viewed under the general configuration page of your particular Monitor. The option Send Trouble/Down alert only after executing the actions
allows you to configure the monitoring servers to execute the action (invoke URL) first and then only report an alert.

Send Trouble/Down alert only after executing the actions

 How to interpret website monitoring results?

Navigate to Home and click the desired website monitor to view the corresponding monitoring details. This page has different graphs, charts and tables that help you to do a comprehensive analysis of your website performance.

The main result page is divided into two sections; Response Time which shows response time metrics of your website in a graphical format and Availability & Response Time by Location, which gives a tabular view of location wise availability and other related metrics. Each of these sections are discussed in detail below.

Response Time

Response time of a URL monitor is calculated as the sum of DNS lookup time, connection time and the time taken to download the entire HTML content of the web page. The response time of your website monitor across all the monitoring locations for the chosen time period is calculated and shown using a normal line graph. Maximum, minimum and average response time can be gauged from this graph. Average values depend on the time period chosen for the monitoring.

Response Time Chart

Response time metrics is showed in detail using graphical and tabular views. They are explained in detail below.

1. Graphical View

Response Time Graph

Response Time split

The details can be read using the legend given below graph. Each of the legend terms as well as their usability is explained below.

• DNS Time: The DNS Time is the time taken to resolve the domain name for the request. A spike in DNS Time indicates that is taking more time to resolve the domain.
  

• Connection Time: The connection time is considered as the time taken by the client to establish TCP connection with the IP address of the domain. More time to establish a connection may be due to factors such as server overloading which can be identified and addressed before it affects end-users. 
  

• First Byte Time: The First Byte time is the time from when the connection to the server established until the first  response starts coming in for the base page. This is actually the server response time plus network latency time. A spike in First Byte Time in your graph can indicate a delay in the processing of request in the server.
  

• Last Byte Time: Last Byte Time is the time taken for the last byte of the base page to be received from the server. An increase in the Last Byte Time in your Response Time Graph indicates an extra amount of content transfer that may be happening during the request or due to low bandwidth available for content transfer. 

 

Throughput Graph
Throughput is calculated by dividing the total content length (in KB) by response time (in sec). This data is useful to analyze your connection speed as well as the bandwidth usage of the server.
A sample Throughput Graph is shown below.

Throughput chart

Response Time by Location
Response Time by Location graph shows the average response time for each day or hour from each monitoring location. This can be used to check the average response time of your monitors from different monitoring locations.  Location legend is given below the graph.

See a sample graph below.

Response Time by Location chart

2. Table view

Average Response Time and Average Response Time by Location is shown in detail in the table format.
A sample screen shot is given below.

Table View

Availability & Response Time by Location.

The availability and response time for your configured URL for each monitoring location is shown in a table format. The total availability %, and response time and down duration from each monitoring location can be viewed from this.

Please see the below screenshot for more details.

Availability and Response Time Location

 

Downtime Instance Screenshot

A screenshot is taken whenever a downtime is detected and confirmed. Using this option you can see what exactly your website returned for the end-user, when Site24x7 reported your website as down. This option helps you to isolate and resolve issues faster.

To get a screenshot of a downtime, 

• Navigate to Home
• Click a URL monitor that is displayed as down (shown using a red downward arrow)
• In the monitor details click the small black camera icon that is placed at the right hand side of the History Data section. Please check the below screenshot.

 

Position of camera button

 

• The screenshot for that particular downtime instance will open in a separate window. See a sample screenshot below.
  

 

URL Screenshot

Website Response for Content Mismatch

When ever a content mismatch occurs Site24x7 will be showing that monitor in 'Trouble' status. You have the option to view the HTML response of the webpage during that instance.

To view the HTML response

• Navigate to Home

• Click a URL monitor that is shown in 'Trouble' status (shown using an Orange upward arrow)

• Under the History Data section, click the small button labelled 'HTML', that is placed under 'Trouble' reason string. Please check the below screenshot for details.

 

HTML response button position

 

• The HTML response at the time of content mismatch will be shown. Please check the sample screenshot below.

 

HTML response for content mismatch

Notes: For a more detailed reference on HTTP error codes, refer here.

Related Monitors

• Add new Web Page Analyzer monitor
• Add new Web Application (Real Browser) monitor
  

1. How many email alerts will I get when my site goes down?
2. I received an alert even though my site is working fine.
3. I am not receiving the email from Site24x7. What should i do ?
4. Are Voice and SMS Alerts supported?
5. How many free SMS alerts do you provide?
6. How do I add SMS or Voice contacts to my account?
7. Can I buy SMS packs from you? What are the different SMS packages you provide?
8. I am using your free account. Can I buy SMS packs?
9. Is there any limit to the number of email addresses or mobile numbers to which alerts are send in Site24x7?
   
10. What is the format in which I enter mobile numbers for SMS alerts?
11. Do you provide RSS alerts? If yes, how do I subscribe to them?
12. I've added mobile number to my account, but I'm not receiving sms alerts. What could be the reason?
13. What is RCA feature? What is the difference between Root Cause Analysis for Professional and Enterprise editions?
14. How do I change the Sender email address for the alert emails that I receive from Site24x7?

1. How many email alerts will I get when my site goes down?
   One. When your site goes down, you will receive a 'Down' alert describing the reason for the failure. When your site comes back up, you will receive an 'Up' alert.



2. I received an alert even though my site is working fine.
   It might be due to the following reasons: Time out error. Your site took more than 30 seconds to respond. Network error between our monitoring station and your website. Site unavailability for a very short period, say 1 minute.



3. I am not receiving the email from Site24x7. What should i do ?
   The email may be landed in your spam folder. Whitelist the email from site24x7.com to receive email in your inbox.



4. Are Voice and SMS Alerts supported?
   Yes, Site24x7 supports alerts via voice calls as well as SMS for major Service Providers in various countries. The voice and SMS comes together in what we call as an 'Alert Pack' from which you can choose your mode of alert.



5. How many free SMS alerts do you provide?
   We provide 10 free SMS alerts with every account. In addition, 50 free sms credits will be added to your account when you upgrade to Enterprise account.



6. How do I add SMS or Voice contacts to my account?
   To add SMS contacts, log into your account, navigate to Alerts tab, and click the Add Contact link. Under Add Contactscroll down to Phone Settings , add your mobile number and select Notify via SMS or Notify via Call option.
   



7. Can I buy SMS packs from you? What are the different SMS packages you provide?
   Yes, you can buy additional SMS packs and top up your SMS credits. To buy SMS packs, login into your Site24x7 account and click 'Buy SMS pack' under 'Alerts'. You can select from 50, 100 and 250 SMS packs.



8. I am using your free account. Can I buy SMS packs?
   Yes, you can buy SMS packs even if you are using our Free account.



9. Is there any limit to the number of email addresses or mobile numbers to which alerts are send in Site24x7?
   As of now, there is no limit to the number of email addresses, to which the alerts are send. When your configured monitor is down , alert emails will be send to all the email addresses associated with the corresponding monitor.
   In case of SMS alerts, an alert SMS will be send to all the mobile numbers mapped to the account. Each SMS will be counted separately and the number of alerts sent will be reduced from the total number of alerts available under the SMS package that you have purchased.
   



10. What is the format in which I enter mobile numbers for SMS alerts?
    To enter you mobile number navigate to
    
    • Alerts > Contacts > Edit Contacts > SMS Settings
    • Select your country code from the pull down menu and enter your mobile number in the text box Mobile Number. Make sure not to enter any special characters while entering the mobile number.
      
    • Choose your provider from SMS Provider drop down list.
    • Click Update once your are done and the mobile number will be updated for SMS alerts.
      
    
    


11. Do you provide RSS alerts? If yes, how do I subscribe to them?
    Yes, Site24x7 provides support for notifying website status through RSS. To subscribe to RSS alerts, navigate to Home tab and click the Make Public icon.



12. I've added mobile number to my account, but I'm not receiving sms alerts. What could be the reason?
    One possible reason could be the mobile numbers are not associated to the monitors in your account.
    
    To associate your mobile number to the monitor, follow the steps given below:
    1. Login to your account and navigate to the Home tab.
    2. Click the Edit link adjacent to the monitor. The Edit Website Details screen will be displayed.
    3. Select your mobile number from the Send Alerts To section.
    4. Click Update button to complete the changes.
       
       
       
    
    
13. What is RCA feature? What is the difference between Root Cause Analysis for Professional and Enterprise editions?
    Root Cause Analysis helps you to identify the real cause behind a particular downtime by analysing DNS reports, ping checks, traceroute and webpage screenshots at the time of downtime.
    Read more about RCA under https://help.site24x7.com/rca-help-document.html
    
    The difference between RCA reports for Enterprise and Professional versions are given in the below table.

Site24x7 user guide is a comprehensive help guide covering everything you need to know as a Site24x7 customer. We recommend you to go through the following quick links before you start exploring more about Site24x7 services.

Recommended Reading

1. I want to monitor 5 websites every 5 minutes. How much do I have to pay monthly?
2. I'm using your Professional account. I have a shopping cart Web application on my website. There are 5 steps from login to checkout in the application. If I use your Web Application monitor and monitor my shopping cart every 30 minutes, how much will it cost?
3. I have a paid account. Now I want to monitor more websites, how do I buy more monitors?
4. How can I buy a new SMS pack without upgrading my account?
5. Is there any expiry date for the SMS pack which I have bought?
   
6. I have paid for 5 website monitors with 60 minute poll intervals. Now how can I change it to 5 minutes polling? Will I lose any money?
7. I purchased through credit card. Can I get an invoice for my purchase?
8. If I buy the Professional service for 1 year, can I change anytime to Enterprise service?
9. If I have 10 websites monitoring and I need to add more sites. What should I do? How does it work? Do I need a new contract or just pay for the new sites? Once I have registered my 10 sites, can I change them on the way or do I need to follow a specific process?
10. How do I downgrade my account?
11. Do you charge the credit card automatically after the first payment or do I have to log on once a month to pay the services?
12. If we like to stop using your services later on, do you charge just the on going month or longer period?
13. I have purchased Site24x7 service for a year. If I want to edit my settings (such as increase or decrease the frequency, add or delete monitors) before the end of the payment period, how should I go about it? How will the cost be calculated in such a case?
14. I would like to update the credit card you have on our file for our monthly charges. How should I go about it?
15. Can I assign a different email address, that is not part of the monitoring account, to receive the billing invoices from Site24x7?

1. I want to monitor 5 websites every 5 minutes. How much do I have to pay monthly?
   Our pricing system charges you based on the user package chosen, the number of monitors in your account, their monitoring intervals, and the payment period chosen.
   More info can be found in our pricing page.
   


2. I'm using your Professional account. I have a shopping cart Web application on my website. There are 5 steps from login to checkout in the application. If I use your Web Application monitor and monitor my shopping cart every 30 minutes, how much will it cost?
   For web application monitors, the pricing is based on two factors:
   
   
   • Monitoring interval.
   • Number of steps/urls present in the sequence of the web application monitor.
   
   The web application monitor pricing charges you based on each step in the url sequence. So, in this case, monitoring one step in the sequence at 30 minute intervals will cost you USD 2 per month. Since there are 5 steps from login to checkout, this web application monitor will cost you USD 10 per month.
   


3. I have a paid account. Now I want to monitor more websites, how do I buy more monitors?
   You can add new monitors to your account using any of the options listed below:
   
   
   
   • Buy Monitor option
   • Using any of the 'Add Monitor' options.
   
   If you use the Buy Monitor option, you will be shown an upgrade form where you can specify the type & number of monitors to add along with their monitoring intervals. Once you click the 'Buy' link, your card will be charged and sufficient monitoring credits will be added to your account. You may configure the monitors afterwards.
   
   If you use any of the 'Add Monitor' options, you will be taken to a screen where the cost details of the new monitor will be displayed. Once you confirm your changes, the monitor will be added to your account and your card will be charged for the newly added monitor.
   


4. How can I buy a new SMS pack without upgrading my account?
   To buy a new SMS pack, you need to login to your account and navigate to Home > Account > Buy SMS.
   
   


5. Is there any expiry date for the SMS pack which I have bought?
   There is no condition that you need to use your SMS pack within a certain date. Your SMS pack is valid till the default number of SMS for that particular pack becomes exhausted.
   


6. I have paid for 5 website monitors with 60 minute poll intervals. Now how can I change it to 5 minutes polling? Will I lose any money?
   You need to just login to your account, edit the website monitors and change the monitoring interval to 5 minutes. You will be charged for the change of monitoring interval on a pro-rated basis. You will not lose any money.
   


7. I purchased through credit card. Can I get an invoice for my purchase?
   Yes, we mail you invoice pdfs for every purchase. You may also view/print your detailed billing history from Account->Billing->Billing Details section inside your account.
   


8. If I buy the Professional service for 1 year, can I change anytime to Enterprise service?
   Yes, you can change to Professional or Enterprise account at any point of time.
   
   
9. If I have 10 websites monitoring and I need to add more sites. What should I do? How does it work? Do I need a new contract or just pay for the new sites? Once I have registered my 10 sites, can I change them on the way or do I need to follow a specific process?
   You can add extra sites at any point of time. You do not need a new contract. You just need to pay for the new sites. You can modify your website monitors at any point of time by clicking on Edit Details link. There is no specific process for modification.
   
   
10. How do I downgrade my account?
    You can downgrade your account using the Downgrade my account option under Account->General section.
    
    
11. Do you charge the credit card automatically after the first payment or do I have to log on once a month to pay the services?
    We automatically charge your credit card every month or year depending on the payment period. You need not login to your account to make the payment.
    

12. If we like to stop using your services later on, do you charge just the on going month or longer period?

    We charge only for your usage. We will not charge you for the time period when you are not using our service.

13. I have purchased Site24x7 service for a year. If I want to edit my settings (such as increase or decrease the frequency, add or delete monitors) before the end of the payment period, how should I go about it? How will the cost be calculated in such a case?

    We have a 'pay-as-you-go' pricing model and we will be charging only for what you use. Hence you are free to add or remove monitors or change poll frequency mid-way through your subscription term. While adding monitors, if the required credits is not-sufficient, system will prompt you to purchase additional credits. You can buy the remaining credits either via PO, PayPal or credit card. If you have unused credits (meaning, if your usage is less than what you have paid for), they will remain in your account and can be carried forward for the next subscription term.

14. I would like to update the credit card you have on our file for our monthly charges. How should I go about it?

    The credit card details can be updated from your account itself. Navigate to Account > Billing > Modify my card details. Here you can update your new card details.

15. Can I assign a different email address, that is not part of the monitoring account, to receive the billing invoices from Site24x7?

Yes, billing invoices can be send to an mail address (for example Accounts or Finance teams) without adding them as a contact to your Site24x7 monitoring account. To change or add a new contact for receiving the billing invoice, please send a mail to support@site24x7.com. The contact will be updated from our end.

1. What are the differences between Web Application Monitoring and Web Application (Real Browser) monitoring?
2. Which web browser is used by Web Application (Real Browser) monitor to perform monitoring of my recorded web transactions?
3. Can I use the Web Application (Real Browser) monitor for monitoring flash based websites?
4. I have downloaded the recorder tool and was able to start it. But I am not able to log in to my Site24x7 account via the Recorder Tool? It shows the message Validating.. Please Wait and nothing happens after that.
5. How do I exclude traffic from Site24x7 to track actual user visits to my website/web application?
6. What are the supported locations for Web Application (Real Browser) Monitoring?
   

What are the differences between Web Application Monitoring and Web Application (Real Browser) monitoring?

Both the features can be used to do transaction monitoring of a web application. The difference is how the monitoring is performed by each monitor.

Which web browser is used by Web Application (Real Browser) monitor to perform monitoring of my recorded web transactions?

Can I use the Web Application (Real Browser) monitor for monitoring flash based websites?

No, Web Application (Real Browser) monitor cannot be used to monitor the actions triggered from the Flash content in a web page.

I have downloaded the recorder tool and was able to start it. But I am not able to log in to my Site24x7 account via the Recorder Tool? It shows the message Validating.. Please Wait and nothing happens after that.

This might be because the Recorder is not able to connect to the Internet to validate your log in credentials. Check if you have an active Internet connection at the time of getting this error. If you use a proxy to connect to the Internet, you may need to configure the same in the Recorder also. In the Recorder, navigate to Actions > Proxy Settings and configure your proxy details. Refer below screenshot.

How do I exclude traffic from Site24x7 to track actual user visits to my website/web application?

1. Block Domains

• Login and navigate to Monitor Summary page under Home tab
• Select your configured Monitor and navigate to Actions. Refer screenshot.
  
• Select Edit from the drop down list and open the edit configuration screen of your Monitor

• In the Edit mode, navigate to Block Domains and enter the domain names you wish to ignore. Multiple domain names can be added by simply using the 'plus' sign.
• Click Save to proceed.

Example - Exclude Google Analytics Script

<script type="text/javascript">

var _gaq = _gaq || [];
_gaq.push(['_setAccount', 'UA-154938-3']);
_gaq.push(['_setDomainName', 'site24x7.com']);
_gaq.push(['_trackPageview']);
_gaq.push(['_trackPageLoadTime']);
(function() {
var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);
})();

</script>

2. Exclude IP addresses from Site24x7

Exclude IP addresses from your Google Analytics account

• Log in to google.com/analytics and navigate to Admin > All Filters > Custom Filter
• Choose the radio button Exclude and choose IP Address under the Filter Field
• Enter the Site24x7 IP addresses under Filter Pattern in the specified regular expression format

3. Filter by our unique browser version

How do I filter my Google Analytics metrics based on browser version?

• Log in to your Google Analytics account
• Navigate to Overview > System > Browser > Firefox
• Under Firefox, select Primary Dimension as Browser Version

• Search for the minor version 247. You can exclude the data under this browser version, while calculating the total page visits.

What are the supported locations for Web Application (Real Browser) Monitoring?

1. What is Site24x7?

2. What is the difference between Primary and Secondary locations?
   

3. When my website is found down from a location, Site24x7 does a second check from another location that is not white-listed. Why?

4. When does Site24x7 report a website as 'Unavailable'?

5. Can I stop monitoring during my scheduled website maintenance?

6. Can I monitor multiple web pages in a single session?

7. Can I create multiple accounts using the same email id?

8. How do you define "response time"? Do you download the entire page and count the time until everything has loaded? Or just the time until the server responds?

9. I am unable to Log In though my user ID and password are correct.

10. How can I filter Site24x7 requests from my website logs?

11. How does Site24x7 calculate downtime for a website?

12. How do I display my website uptime statistics publicly?

13. We have made some changes to our website and need to monitor some of the functional areas within it such as the steps to purchase. We need to monitor all 3 pages of our application. What is the best way to do this?

14. Do you have monitoring for DNS NS records which are not authoritative (for a delegation only zone)?

15. Will Site24x7 allow an XML POST to my API and check to see if there are keywords in the file and if not, it fails and either a) sends an alert or b) posts to a URL I have configured?

16. What ports need to be opened for monitoring Windows Servers? Do the ports need to be opened for both inbound as well as outbound communications?

17. Will the checks done by Site24x7 show up in my Google Analytics statistics? 

18. Are there any security risks involved in using the server monitoring agent?

1. What is Site24x7?
   Site24x7 is a hosted website monitoring service that helps webmasters ensure their websites are up and running at peak performance. The Site24x7 servers send out HTTP or HTTPS requests to your website at regular intervals of time and alerts you if it is down.


2. What is the difference between Primary and Secondary locations?
   Primary Location is the main location from which your registered monitors will be polled according to the set poll interval. If a website is reported down when polled from a Primary Location, then Site24x7 servers will check your monitors from the Secondary Locations. In normal scenarios, where no downtime is reported, polling from Secondary Locations take place every half an hour for Enterprise account holders and every one hour for Professional account holders.


3. When my website is found down from a location, Site24x7 does a second check from another location that is not white-listed. Why?
   We do a recheck from alternate locations before we send out an alert as we want to surpress false alerts. Since the internet is bound to have fluctuations at either end, its best we do a re-check before we wake someone up from sleep :-)


4. When does Site24x7 report a website as Unavailable?
   A website will be reported as Unavailable if:
   • Website is not accessible.
   • Response time of the website crosses 30 seconds.
   • HTTP Response code of the response is 4XX or 5XX.
   • If the username/password is invalid in the case of authenticated websites.


5. Can I stop monitoring during my scheduled website maintenance?
   Yes. You can suspend monitoring and then activate once your site maintenance is complete. To stop monitoring, click the 'Edit' link next to the website monitor in the 'Home' tab, and click 'Suspend Monitoring'. To activate monitoring, click 'Activate' link from the 'Home' tab.



6. Can I monitor multiple web pages in a single session?
   Yes. You can monitor multiple web pages as a single web transaction. You need to download 'Transaction Recorder' tool to record the transaction and create a 'Web Application' monitor for it.



7. Can I create multiple accounts using same email id?
   No. At the moment, only one account per email id is allowed.



8. How do you define "response time"? Do you download the entire page and count the time until everything has loaded or just the time until the server responds?
   Response time is the time taken to get the full html output from the server. However, it does not include getting the images and other resources that are loaded within the html page.



9. I am unable to Login though my userid and password are correct.
   After registration, you would have received an email asking you for confirmation. If you had not responded to that email, the account will expire 5 days from the date of registration. You have to respond to the account confirmation email to reactivate your account.



10. How can I filter Site24x7 requests from my website logs?
    You may filter your logs on the agent string, which starts with "Site 24 X 7".



11. How does Site24x7 calculate downtime for a website?
    When a website check from primary monitoring location fails, Site24x7 waits for up to 30 seconds to get a response from the site (30 seconds is the default timeout period). If there is no response within 30 seconds, rechecks will be done from the secondary monitoring locations selected or any 3 random secondary locations. If the site does not respond to these rechecks within 30 seconds, Site24x7 declares the website as unavailable and sends out alerts.
    
    For example, assume your website is being monitored every 10 minutes.
    At 10:30:00 am - Site24x7 polls your site from primary location (eg- California). Assume your site is not responding within 30 seconds.
    At 10:30:30 am - Recheck done from secondary location #1. If there is no response from the site, Site24x7 keeps trying for up to 30 seconds for response.
    At 10:31:00 am - Recheck done from secondary location #2. If there is no response from the site, Site24x7 keeps trying for up to 30 seconds for response.
    At 10:31:30 am - Recheck done from secondary location #3. If there is no response from the site, Site24x7 keeps trying for up to 30 seconds for response.
    At 10:32:00 am - No response from any of the secondary locations. So site is declared as down and alerts are sent. The next check is scheduled at 10:42:00 am. If the website responds at this time, the site is declared as up. So the total downtime comes to around 12:00 minutes.



12. How do I display my website uptime statistics publicly?
    To display your site stats (availability and response time) on your web page:
    
    
    • Add your website for monitoring.
    • Add some simple html code into your web page.
    
    To get the html code, navigate to Home Tab -> All Websites Status, and click the Make Public link.



13. We have made some changes to our website and need to monitor some of the functional areas within it such as the steps to purchase. We need to monitor all 3 pages of our application. What is the best way to do this?
    The best way to monitor all the pages of an application is to configure a 'Web Application Monitor' which covers all the relevant pages in your web application. Refer our web application monitor page for more info.


14. Do you have monitoring for DNS NS records which are not authoritative (for a delegation only zone)?

    Yes, we do have a provision for monitoring DNS NS Records which are not authoritative. Please edit the DNS Server Monitor and input the details for DNS Host & Domain Name and Choose the look up type as NS.



15. Will Site24x7 allow an XML POST to my API and check to see if there are keywords in the file and if not, it fails and either a) sends an alert or b) posts to a URL I have configured?

    Yes, we do have an option Keywords to be present/Keywords not to be present where you can configure alerting based on the presence or absence of a particular keyword. Site24x7 also supports an XML POST for form submission.
    
    Check out the articles regarding Content Match and HTTP Configuration for more information.



16. What ports need to be opened for monitoring Windows Servers? Do the ports need to be opened for both inbound as well as outbound communications?

    Ports that needs to be opened for Site24x7 Server Monitoring are 80 and 443 and the agent needs only outbound HTTP(S) access.

17. Will the checks done by Site24x7 show up in my Google Analytics statistics?
    

    Except for the below given monitors, the checks by Site24x7 will be a request for the header and only the HTML content will be downloaded to check for the availability and response time. It does not execute any Java Script in the web page response, hence it will not affect your Google Analytics statistics. However for features such as Web Page Analyzer and Web Application (Real Browser) Monitors, the rendering of a complete web page takes place which includes execution of the Java Scripts.

18. Are there any security risks involved in using the server monitoring agent?

         There are no risks involved in using the server monitoring agent, that will compromise the security of your server.

         The server monitoring agent uses only one-way HTTPS connection which is firewall friendly and you do not normally need to open up any new ports in your firewall. More over the communication over HTTPS is data encrypted. We also do not have the password for the server, so there is no data that can compromise the security of your server.   

The details of monitors present in an account can be viewed using this API. These details include:

• Group name
• Display name
• Link to view Availability Report
• Link to view Response Time Report

Action

HTTP Method

Examples of success responses

Mail Server Monitoring

Mail Server Monitoring from Site24x7 allows you to monitor availability and performance of both incoming (POP) and outgoing (SMTP) mail servers. Given the fact that email is the most preferred mode of business communication, it will be of utmost importance for a business owner to make sure his mail servers are working properly. Site24x7 will test whether your SMTP Host is available through the port you have specified and in addition will check the Round-Trip-Time by sending a mail to the email address provided.

To add a new mail server monitor, 

Navigate to Home > New Monitor > Mail Server RTT.

1. Label: Give a name or identity for the mail server you want to monitor.

2. SMTP Host/IP: Input your SMTP Host/IP address here.

3. SMTP Port: Specify your SMTP port here.

4. Email ID: Enter your email ID (for example abc@mydomain.com) here. The SMTP performance will be checked by sending a mail to this email id using the SMTP Host.

5. Outgoing mail server requires authentication: This will help monitoring servers to check authenticated mail servers. Select the check box and provide the user name and password of your SMTP host.

6. Enable email fetching: Select the check box to allow POP/IMAP enabled monitoring.

7. Associate with Monitor Group: Associate Mail Server Monitor to a Monitor Group (Available only in Enterprise Edition).

8. Check Frequency: Set your desired poll time interval here. You have the option of setting poll interval from 15 minutes to a maximum of 1 day.

9. Alert Contacts-Send alerts to: Set your preferred mode of receiving alerts here. You can receive alerts to your mobile number via SMS or through email.

Mail server RTT page

Find Your SMTP Host.

You can find your SMTP host name using Find Your SMTP Host feature. Go through the following steps to find your SMTP Host.

 

 

1. Navigate to Add Mail Server Monitor > Find my SMTP Host.  
2. You will be routed to Find my Mail Server page.
3. Enter your email address (for example abc@mydomain.com) next to the tab Enter Your Email Id and click Find.
4. The mail server names along with IP addresses will be displayed.
5. After fetching the results, copy any one of the the mail server names or IP address to SMTP Host / IP field in the 'Mail Server Monitor' screen.

 

 

 

 

Find My SMTP Host

Enable email fetching-POP/IMAP Monitoring.

You have the option of enabling POP/IMAP monitoring while configuring Mail Server Monitor. POP/IMAP enabled monitoring will help you to check the performance of incoming mail

In Add Mail Server page select Enable e-mail fetching (POP/IMAP)   and select check box Use POP to enable POP monitoring or select check box Use IMAP to enable IMAP monitoring.

You will have the following details under POP/IMAP enabled monitoring.

1. POP (or IMAP if you are selecting IMAP) Host/IP: Enter your POP (or IMAP if your are selecting IMAP) Host name or IP.
   

2. POP (or IMAP) Port: Input your POP (or IMAP) port here. By default POP port will be 110 and IMAP port will be 143.
   

3. Fetch folder: Give the name of the folder you want to fetch. By default fetch folder will be Inbox for POP. You can change fetch folder for IMAP.
   

4. User Name:  Enter the user name of your POP (or IMAP) host.
   

5. Password: Enter the password for the POP (or IMAP) host.
   

6. Mail Subject: This will be the subject field for the fetching mail. By default "Site24x7 - Testing Mail Server" will be the mail subject.You can change the same based on your requirement.

POP/IMAP enabled monitoring

Note: You can also choose to use a SSL (Secure Sockets Layer )  and TLS (Transport Layer Security) connection for the monitoring. ​Select the appropriate check boxes after selecting Enable e-mail fetching (POP/IMAP) check box.

Advanced configuration features in Mail Server RTT.

1. Downtime Configuration

2. Notification Template

3. Alert Configuration

Downtime Configuration

Under Downtime Configuration you have the option to configure alert frequency, alerting hierarchy and the like. You can see the following options under Downtime Configuration.

1. Report site as down on failure from: Using this option you can choose to be notified only after your site is down from 'n' locations (where 'n' can be 1st, 2nd or 3rd locations)

2. Downtime Notification:  This option allows you to determine when you should be alerted about your site downtime status. You can configure the alert such that you will be notified about any site downtime only after the 'nth' failure, according to your set value. Choose your value from the drop down.

3. Persistent Notification: When you opt for Persistent Notification, you will get continuous notifications till your website is back to normal functioning. You can choose for persistent notification after every error or after 'nth' error.  

Select the check box and choose your error notification frequency from the drop down against it.

Escalate if downtime exceeds:  This option will let you escalate your website performance issues to a higher authority, if the downtime exceeds a set time value.

Select the check box and enter the desired time value (in minutes) to configure this alert. You also can choose whom to escalate by choosing a contact name from the drop down list against the same.

Downtime configuration

Notification Template

Using Notification Template, you can customize your email alert templates. Select an email template from the drop down list. 

For instructions on how to create alert templates, see Alert Templates.

 

Notification template

Alert Configuration

Using Alert Configuration you can configure alerts based on a variety of parameters . You can choose to receive alerts when the response time crosses some threshold value or when the server is unavailable etc...
Use the following options to configure your alerts,
 

1. Unable to send / retrieve mail: This option will be enabled by default for Mail Server RTT monitor.

2. Response time check: Response time is defined as the total time taken by the our servers to connect to the target server and download the entire HTML content. By enabling this option, you will be notified when the response time crosses a specified value.   All your selected locations will be listed under this option. Primary location will be selected by default and you can choose Secondary locations to receive downtime notifications.

Alert configuration

PS: To know more about adding email and SMS alerts see Adding/Configuring Alert.

1. How many email alerts will I get when my site goes down?
2. I received an alert even though my site is working fine.
3. I am not receiving the email from Site24x7. What should i do ?
4. Are Voice and SMS Alerts supported?
5. How many free SMS alerts do you provide?
6. How do I add SMS or Voice contacts to my account?
7. Can I buy SMS packs from you? What are the different SMS packages you provide?
8. I am using your free account. Can I buy SMS packs?
9. Is there any limit to the number of email addresses or mobile numbers to which alerts are send in Site24x7?
   
10. What is the format in which I enter mobile numbers for SMS alerts?
11. Do you provide RSS alerts? If yes, how do I subscribe to them?
12. I've added mobile number to my account, but I'm not receiving sms alerts. What could be the reason?
13. What is RCA feature? What is the difference between Root Cause Analysis for Professional and Enterprise editions?
14. How do I change the Sender email address for the alert emails that I receive from Site24x7?
15. How do I associate an email address to a monitor?
    

1. How many email alerts will I get when my site goes down?
   One. When your site goes down, you will receive a 'Down' alert describing the reason for the failure. When your site comes back up, you will receive an 'Up' alert.



2. I received an alert even though my site is working fine.
   It might be due to the following reasons: Time out error. Your site took more than 30 seconds to respond. Network error between our monitoring station and your website. Site unavailability for a very short period, say 1 minute.



3. I am not receiving the email from Site24x7. What should i do ?
   The email may be landed in your spam folder. Whitelist the email from site24x7.com to receive email in your inbox.



4. Are Voice and SMS Alerts supported?
   Yes, Site24x7 supports alerts via voice calls as well as SMS for major Service Providers in various countries. The voice and SMS comes together in what we call as an 'Alert Pack' from which you can choose your mode of alert.



5. How many free SMS alerts do you provide?
   We provide 10 free SMS alerts with every account. In addition, 50 free sms credits will be added to your account when you upgrade to Enterprise account.



6. How do I add SMS or Voice contacts to my account?
   To add SMS contacts, log into your account, navigate to Alerts tab, and click the Add Contact link. Under Add Contactscroll down to Phone Settings , add your mobile number and select Notify via SMS or Notify via Call option.
   



7. Can I buy SMS packs from you? What are the different SMS packages you provide?
   Yes, you can buy additional SMS packs and top up your SMS credits. To buy SMS packs, login into your Site24x7 account and click 'Buy SMS pack' under 'Alerts'. You can select from 50, 100 and 250 SMS packs.



8. I am using your free account. Can I buy SMS packs?
   Yes, you can buy SMS packs even if you are using our Free account.



9. Is there any limit to the number of email addresses or mobile numbers to which alerts are send in Site24x7?
   As of now, there is no limit to the number of email addresses, to which the alerts are send. When your configured monitor is down , alert emails will be send to all the email addresses associated with the corresponding monitor.
   In case of SMS alerts, an alert SMS will be send to all the mobile numbers mapped to the account. Each SMS will be counted separately and the number of alerts sent will be reduced from the total number of alerts available under the SMS package that you have purchased.
   



10. What is the format in which I enter mobile numbers for SMS alerts?
    To enter you mobile number navigate to
    
    • Alerts > Contacts > Edit Contacts > SMS Settings
    • Select your country code from the pull down menu and enter your mobile number in the text box Mobile Number. Make sure not to enter any special characters while entering the mobile number.
      
    • Choose your provider from SMS Provider drop down list.
    • Click Update once your are done and the mobile number will be updated for SMS alerts.
      
    
    


11. Do you provide RSS alerts? If yes, how do I subscribe to them?
    Yes, Site24x7 provides support for notifying website status through RSS. To subscribe to RSS alerts, navigate to Home tab and click the Make Public icon.



12. I've added mobile number to my account, but I'm not receiving sms alerts. What could be the reason?
    One possible reason could be the mobile numbers are not associated to the monitors in your account.
    
    To associate your mobile number to the monitor, follow the steps given below:
    1. Login to your account and navigate to the Home tab.
    2. Click the Edit link adjacent to the monitor. The Edit Website Details screen will be displayed.
    3. Select your mobile number from the Send Alerts To section.
    4. Click Update button to complete the changes.
       
       
       
    
    
13. What is RCA feature? What is the difference between Root Cause Analysis for Professional and Enterprise editions?
    Root Cause Analysis helps you to identify the real cause behind a particular downtime by analysing DNS reports, ping checks, traceroute and webpage screenshots at the time of downtime.
    Read more about RCA under https://help.site24x7.com/rca-help-document.html
    
    The difference between RCA reports for Enterprise and Professional versions are given in the below table.

• Add a new contact email address by navigating to Alerts > Add Contact
• Navigating to Alerts > Add Contact Group
• Under Add Contact Group associate the email address where you like to receive alerts.
• While configuring a monitor, choose the required contact group to receive alerts Alert Contacts

Which ports do I need to allow access, to facilitate communication between monitoring agent and Site24x7 server?